The Unwritten Job Description
The pivot table for the Q3 budget is hemorrhaging red ink on my left monitor, while my right hand is currently holding a neon-pink Post-it note detailing Brenda’s severe allergy to walnuts. It is 2:16 in the afternoon. I am an operations manager, a title that suggests I oversee logistics, supply chains, and high-level strategic scaling. Yet, here I am, debating whether the ‘get well soon’ card for the accounting lead should be heartfelt or ‘professionally whimsical.’ This is the labor they don’t put in the job description. It is the silent, grinding work of the Office Mom-a role I never auditioned for, yet one I am apparently destined to play until the heat death of the universe or my eventual resignation, whichever comes first.
“You realize the most vital components were never included in the box. You’re expected to make it stand anyway.”
The Emotional Radiator
Last week, I spent 46 minutes-I timed it, because I am nothing if not a masochist for data-listening to a senior developer explain why the new coffee roast makes his stomach ‘feel anxious.’ He didn’t go to HR. He didn’t go to the facilities manager. He came to me, because I’m the one who remembers everyone’s birthday. I’m the one who noticed when he looked a bit pale after the sprint meeting. I have become the emotional radiator of the department, warming