Is it possible that you are actually much smarter than the paperwork in your hand, yet the paperwork is winning because it doesn’t have to pick up the dry cleaning or remember where the spare key is hidden?
That is the question I found myself asking at . I was standing on a kitchen chair, my neck craned at an angle that would make a chiropractor weep, trying to silence a smoke detector that had decided its battery was at 4% capacity. The instructions on the side of the unit were perfectly clear: “Twist counter-clockwise to remove.” I understood the words. I understood the mechanics.
But in the dim light of the hallway, with the dog barking at the “intruder” in the ceiling and my own brain foggy from interrupted REM sleep, the instruction might as well have been written in Aramaic. I twisted. I pulled. I swore. The “clarity” of the instruction did nothing to alleviate the “friction” of my reality.
The Gap of Feasibility
This is the gap where most of our modern frustrations live. We inhabit a world where processes are vetted for technical accuracy but rarely for human feasibility. In a high-end usability lab I once visited-the kind with one-way mirrors and