You know your way around the back of your hand, until someone decides your hand needs more features. It starts with a subtle shift in the environment-a favorite coffee mug moved to a higher shelf, or the light switch in the hallway replaced by a motion sensor that triggers too late. You feel that tiny, sharp prick of annoyance, not because the change is inherently bad, but because it has deleted a piece of your subconscious software. You have been downgraded from an expert in your own life to a novice.
This is the hidden tax of the digital cleanup. We live in an era where “Product Managers” are paid to find problems in things that are working perfectly well. They look at a sprawling, organic, slightly messy catalog of products and they see chaos. They see a lack of “logical hierarchy.” They see an opportunity to justify their quarter by bringing order to the wilderness. But what they fail to understand is that for the people who actually live in that wilderness, the mess wasn’t mess. It was a map.
Expectations Over Evidence
I was talking to Max F. about this the other day. Max designs escape rooms for a living, which